Not Receiving Email Notifications

Nautel may have several different email notifications associated with your account, including:

  • RF Toolkit & NUG Account Registration, Password Reset, etc.
  • Customer Service Bulletin
  • Event Registration Confirmation
  • Webinar Invitation
  • Newsletter Subscription

If you have not received a Nautel notification you are expecting, please review the following troubleshooting steps to ensure you are able to receive them in the future.

TIP #1

Check your Spam/Junk email folder

Sometimes, certain email clients do not recognize email from Nautel. If you find Nautel messages in your Spam or Junk folder, add [email protected] and [email protected] to your email contacts, or Safe senders list. This will allow your mail client to recognize emails from Nautel and deliver them to your Inbox.

Here are two of the most common “From” field examples for Nautel messages:

From: Nautel Notifications <[email protected]>
From: Nautel Notifications

From: Nautel <[email protected]>
From: Nautel

TIP #2

Set-up an Alternate Domain email address

Setup an alternate email address in a different domain, like or Use this new email address to re-register with Nautel and/or update your Nautel profile >

TIP #3

Firewall, Content Filter, or Email Security Policy

Check if your firewall or virus scan is blocking the email notifications. Contact your Internet Service Provider (ISP) or Corporate IT department and ask that emails from [email protected] and [email protected] be added to the email whitelist to ensure that Nautel messages are not blocked.

TIP #4

Incorrectly typed email address

Please double-check that you entered your address correctly. Just one mistyped letter will cause an email to go to the wrong address or make it undeliverable.

TIP #5

Opted Out email address

Your email address may be included in our email opt-out database. The opt-out link is provided in all Nautel email notifications. If you clicked this link to opt-out, you may no longer receive some Nautel notifications. To revert your opt-out status please update your Nautel profile >

TIP #6

Additional steps for Yahoo Mail, Gmail, or Hotmail users

If you are using Yahoo Mail, Gmail, or Hotmail, please follow the additional steps below:

Yahoo! Mail
Login to your Yahoo! Mail account.
In your Spam folder, click the Nautel email to select it.
Then click Not Spam, which is above the list of emails.
If you continue seeing these emails in your Spam folder and want them in a Non-Spam folder, you can set up a filter and send them to any folder you wish. Find out how to set up and use Yahoo! Mail filters.

Login to your Gmail by Google account.
Click Contacts along the left side of any page.
Click the New Contact button in the top-left corner of the Contact Manager.
Separately enter each of the following Nautel emails addresses in the email field and click the Save button to add each time:
[email protected]
[email protected]
Alternatively, you can mark a message from Nautel as ‘Not Spam,’ your Contacts list is automatically updated so that future messages from us are received in your inbox.

Windows Live Hotmail
Login to your Windows Live Hotmail account.
Go to Options > More options > Junk e-mail > Safe and blocked senders > Safe senders.
Separately add each of the following Nautel emails addresses to the field labeled: Sender or domain to mark as safe on your Safe senders page and then click the Add to list >> button each time:
[email protected]
[email protected]
Messages from safe senders and domains will not be sent to the junk e-mail folder.